Frequently Asked Questions
Everything you need to know about your elite fitness gear and orders.
What is the standard shipping time for heavy equipment?
Most orders are processed within 1-2 business days. Due to the weight of our strength equipment, standard freight shipping typically takes 5-7 business days depending on your location.
Do you offer a warranty on your power racks and benches?
Yes, all Titan Fitness structural steel frames come with a limited lifetime warranty, while wearable parts like pads and cables are covered for 90 days.
What is your return policy for fitness gear?
We offer a 30-day return policy on all unused items in their original packaging. Please note that return shipping costs for heavy freight items are the responsibility of the customer.
Do you provide assembly services for home gyms?
While we provide detailed digital manuals and video guides for all products, we do not offer direct assembly. We recommend using third-party services like TaskRabbit for complex installations.
Can I finance my purchase?
Yes, we partner with Affirm and PayPal Credit to provide flexible monthly payment options at checkout, allowing you to build your dream gym now and pay over time.
How do I track my freight delivery?
Once your order ships, you will receive an email with a tracking number and the carrier's contact information. For large freight, the carrier will call you to schedule a specific delivery window.